About Us

Husband and wife team, Fred and Michelle Pappalardo, share over 40 years of combined experience in the building and real estate professions. They also share the same passion for unique and beautiful living spaces, and are dedicated to serving their clientele with a quality based common sense approach to remodeling.

Fred Pappalardo
Fred Pappalardo is a 3rd generation builder/contractor and professional remodeler who believes in the art of old school craftsmanship while embracing today’s technologies to create individualized energy efficient living spaces for his clients. Fred’s experience remodeling homes of all ages and styles helps him offer creative design solutions often required when merging new with existing construction. Fred has held an unrestricted Construction Supervisor's License for over 25 years, has completed the Certified Home Inspector course in the State of NH, is a Registered Home Improvement Contractor and an EPA Lead Certified Contractor (RRP), and realizes the importance of continuing education in this ever-changing industry. Clients love his approach-ability and the positive attitude he carries throughout the remodeling process.

Michelle Pappalardo
Michelle Pappalardo is the Project Manager for Big Island Pond Remodeling and a Licensed New Hampshire REALTOR ® who developed an interest in the many aspects of remodeling and real estate at a young age. She is the liaison between Big Island Pond’s clients and the field, assisting them through all phases of their project. The marriage of these two complementary professions gives Michelle the ability to guide remodeling clients in making design choices that will bring the greatest return on their investment. Michelle is continually seeking new ways to streamline and simplify the remodeling process, and feels that truly understanding a client’s goals and intentions for their new space, as well as open and honest communication, are the key factors to a successful finished product.

Together with our invaluable employees and loyal trade subcontractors, we pledge to provide a rewarding and fun remodeling experience, while delivering the personal service our clients deserve and appreciate!

Kind Words From Our Clients

  • Eric and Laura M.


    Extremely happy to recommend Big Island Pond Remodeling!!

    Where do I begin? We planned an extensive remodel of our home as well as some significant additions. It involved redesigning a living space and kitchen, adding a bathroom, renovating two other bathrooms, creating new lighting in almost every room in the house, and adding a screen porch. There were other minor projects and each one of them would have required a contractor and subs. We interviewed five different contractors over a period of about seven months before we finally found Fred and Big Island Pond.

    They were clearly the least expensive but that was not why we hired them. My wife is extremely detail-oriented and was on site almost every day with questions about what was being done, design elements, growth options - you name it. Fred, Michelle,  and team were always supportive and respectful no matter what the question - no question too dumb and a genuinely positive environment - not always the case once shovels go into the ground.

    I'm a woodworker - a lifelong hobby. I can't say enough about the attention to detail Fred maintained on every aspect of the project. His focus on maintaining symmetry as the design progressed really paid off and we've received countless compliments on the work they did for us.

    Eric and Laura M.
  • Matt and Lauren C. Marlboro, MA



    I have had Fred (and his team) perform a lot of work at my home in Marlboro MA. I would say he has been here at least for 5 different jobs dating back to 2007. He has done almost everything here including installing a Full Shed Dormer on my Cape, replaced windows, entry doors (with Provia - which are awesome), basement windows, a new roof, installed siding, Sheetrock, and hardwood flooring. Honestly, he can do it all.

    I am also very grateful to get him here, as Marlboro MA (in metro-west) is a bit of a drive from where he lives. When he is working here, I am very confident in the quality of the work, the pricing, and the integrity of the employees. I don't only trust Fred to do an excellent job, but I also trust him to work in my home all day while I am at work.

    A Special Thank You also to Michelle, who is always willing to help me select certain products, work with my on quotes - and for always being there to discuss options.

    When I hire Fred and Michelle I know i am getting a level of integrity, quality and trustworthiness that candidly can be very difficult to find.

    Thank you for everything you have done for Lauren and I in our home!

    Matt and Lauren C. Marlboro, MA
  • Brian and Jill S., Salem, New Hampshire



    Cannot say enough good things about Big Island Pond Remodeling! From the beginning until the finished product, they were great to work with. Professional, with a great work ethic… All of their workers! My new kitchen looks amazing! My ceilings throughout my first floor look equally amazing and was a great bonus. Cannot wait to use them again in the future!

    Brian and Jill S., Salem, New Hampshire
  • Nicole C., Salem, NH


    I cant recommend this company enough...can I add i a few stars?! Punctual, excellent communication, quality work...they completely exceeded all our expectations from start to finish. The crew was on site at 8am every day, worked till 5. Even my neighbors commented how punctual and hard they worked! They stayed on schedule and I am in LOVE with my first floor remodel! I cant praise them enough! 

    Nicole C., Salem, NH
  • S. Fournier, Sandown, NH


    We had several contractors come out and quote on our deck project. We had an old 10'x 10' deck that was dated and needed to go. We wanted a deck that was more usable and no maintenance. We went with BIP Remodeling because of the responsiveness and professionalism. Fred and Michelle came out to look at the project and discuss ideas and materials. Right out of the gate I felt comfortable with them and what they had to say and suggest. The entire crew was very professional with everything they did from start to finish. The fit, finish and craftsmanship of our entire deck was top notch. We couldn't be anymore happier with the choice we made. Thanks again BIP! See you on the next project!

    S. Fournier, Sandown, NH
  • Patricia B., East Derry New Hampshire
    "Big Island Pond Remodeling & Replacement Specialists were amazing! Both Fred and Michelle were very professional and kept me informed throughout the project. I never had to call them to question the next phase of the project because Michelle kept me posted on what was happening next on a timely manner. I highly recommend them and will definitely use them again on my next project. Also the sub-contractors they used were very professional and courteous! Thank you so much Michelle and Fred!"
    Patricia B., East Derry New Hampshire
  • Lake Front Cottage, Dave I., Derry, NH


    "Fred replaced all my windows, they came out absolutely perfect!! Quality job, very professional, and done in a timely manner!"

    Lake Front Cottage, Dave I., Derry, NH
  • Tom and Dotty D., Derry, NH
    "We had a fire at our home. The garage was a total loss and our attached family room needed to be gutted and totally redone. Fred came out to see us as soon as I called him for an estimate. He and Michelle dealt with our insurance adjusters and came up with a plan for rebuilding. They are a professional, skilled and caring company. This was a very stressful time for my husband and I and they eased our anxiety level immensely. They are so knowledgeable about all aspects of rebuilding and remodeling and gave us such fantastic ideas that we never even thought of. We also had them replace our front door and add windows to our living room. Michelle was so helpful in bringing ideas and samples to us. I was so grateful to have her great insight and ideas. This company is top of the line and I have recommended them to many of my friends . My dog does miss the guys as they were so kind to her as well!!! My home was always left clean as well as the work area outside which was truly appreciated..."
    Tom and Dotty D., Derry, NH
  • Jim and Carol C., Auburn, NH


    "We just had a Provia door installed by Big Island Pond Remodeling this fall. And for the 1st time since we moved in our front entry is not cold. For years we put those draft bean bags in front of the door to try to keep the cold air from coming in & we installed rubber insulation tape on the sides, which made the door difficult to operate properly. This winter not only is our new Provia energy efficient and our entry stays warm, the door is beautiful too.  We are returning customers, and in the recent past have had Fred and his crew replace all of our windows and remodel our kitchen as well.   A great new design with quality products, we receive compliments all of the time!"

    Jim and Carol C., Auburn, NH
  • Karen R, Manchester, NH


    "We have had our Provia front door since last March. Not only is it beautiful but it keeps all of this frigid air out. The hardwood floor near the door doesn’t even get cold anymore. Couldn’t be happier!"

    Karen R, Manchester, NH
  • Kevin and Patricia H., Salem, NH


    "We recently hired Big Island Pond Remodeling to side our house plus replace doors, windows and front stairs and we couldn’t be happier with the results. We’ve received a lot of positive comments from our friends and neighbors on how nice it turned out. Fred and Michelle were great to work with, very friendly, knowable and professional. The same can be said for Eric and Stan. We enjoyed having them around every day as they worked on the project. We are also very pleased with the ProVia doors and windows, they look great. We plan to bring them back to remodel our kitchen and would highly recommend BIP to anyone."


    Kevin and Patricia H., Salem, NH

    "Fred and Michelle worked with our family to renovate rooms in our home to create an in-law suite. They added doors, put down new flooring, built a closet, took down a wall, made a half bath/laundry into a full bathroom, and relocated the laundry to an upstairs bathroom. From planning the project and consulting on the budget to the completion of the project, Fred, Michelle, their subcontractors and staff were a pleasure to work with. They all respected our ideas and opinion...s and never hesitated to answer any question fully. They were on time every morning and left the house clean at the end of the day. Their communication was clear and prompt so there were never any surprises.

    Next, we worked with Fred and Michelle to add a three season sunroom to the back of the house. When it was clear that our budget would not accommodate the four season room we originally wanted, Fred and Michelle worked with us to design a space that fit our budget. They created a room that is beautiful and that we all enjoy using. I so appreciated their willingness to work with us throughout the planning phase of the project. They listened to what we wanted and took the time to find the right materials and design for the space. We love working with the people of big Island Pond Remodeling. I look forward to working with them again in the future!"


    Kelly C.

  • Steve and Phyllis B.


    "We re THRILLED with the new windows and LOVE our new storm door!

    Fred did a great job installing.. the door feels solid and we really like it. The Provia products are way better than anything else we looked at in the big box stores, yet costs about the same."

    Steve and Phyllis B.
  • Tom and Lisa H.


    "Fred and Michelle make a great team. Hired them to redo THREE bathrooms and create a laundry room for us. Extremely professional, fair prices, highly recommend!"

    Tom and Lisa H.
  • Sheri W.


    "We were referred to this company by our realtor when we were looking to have repairs and upgrades done to our home prior to listing. Fred and Michelle were wonderful to work with ! Fred was very professional, yet down to earth and friendly. It was a very stressful time for us and they were supportive and the work they completed for us was top notch ! Additionally, they referred us to other contractors we needed for other projects.... We highly recommend Big Island Pond Remodeling !!"

    Sheri W.
  • Sebastian R.


    "Fred and Michelle have been a fantastic team to work with for the past decade during which we've slowly been renovating our home. Fred and the personnel he employs have always done exceptional work at a fair price. We're now moving, and only hope that we'll find someone as honest, respectful, and capable at our destination."

    Sebastian R.
  • Keith and Amy B.


    "Fred and Michelle were outstanding to work with and our project (full kitchen remodel) was planned for 5 weeks and that is exactly what it ended up being. The work is top notch, and Fred pays attention to the little details that you as the homeowner don't always think of. Michelle took care of all of our planning where we had very little to do except pick the products we wanted. I would highly recommend them, and can't wait to work with them again."

    Keith and Amy B.
  • Marc and Lauren C.


    "We learned of Big Island Pond (BIP) through a personal referral. We had seen their work and it was high quality with an exceptional level of detail and there was a high-degree of follow through from BIP all the way to the finish. When we were in the bidding phase to re-do our kitchen (which included the knock down of a weight bearing wall) it was clear to me that I wanted to work with Fred and Michelle and the Big Island Pond team. They listened to understand our plan for the space, asked all the right questions, and gave input where needed. I felt that we were aligned at the onset of the project and open communication occurred throughout the project to make sure we were always on the same page. When the project reached its completion they made sure we were happy and satisfied customers by attending to every last detail. Thanks Big Island Pond, we love our new kitchen!"

    Marc and Lauren C.
  • Daniel and Lisa D.


    "If you are searching for a trustworthy, high-quality, fair-priced, and reliable contractor for your remodeling and replacement needs, then you found ‘em. Big Island Pond Remodeling & Replacement Specialists started with us by way of coming to our rescue one day, but ended up putting together show room quality work that was, and still is, the envy of our neighbors. You can stop reading right there if you like, but feel free to take a look at our journey...

    I first met Fred Pappalardo where he was volunteering his time and expertise with a local youth organization. I have to say, I liked him immediately, but I wasn’t quite ready to take on any large projects at my Derry home. Well, winter would have something to say about that, because before I could get a handle on them, much of my home was overtaken with ice dams. Not knowing quite who to call, I called Fred for advice at first. Without hesitation Fred and his crew were at my house mitigating what had become some record-breaking ice dams. In my case the damage was extensive, but I really felt like I had a trustworthy friend in my corner to guide us through the process from insurance adjuster to full recovery.

    Some of the damage from the ice dams meant a bit of remodeling in our master bathroom was inevitable. Noting this was the case, my wife and I opted to move forward with a full master bath remodel we had been putting off. Fred, his wife Michelle, and the crew at Big Island Pond Remodeling approached the work with the same sense of urgency and balanced care I witnessed the first time they were at my house. For me, the real test of character in evaluating a contractor is the way they treat your home. Do they track mud in?, Do they bang walls?, Do they clean up after themselves?, Can you find where they took short cuts? BIP simply does it right, all the time.

    Today our bathroom could easily make the cover of any home improvement magazine and take top prize were it a contest of craftsmanship. If you are looking for a remodel, call Fred at Big Island Pond and tell him you want to see pictures of the remodeled bathroom from the house that had the disastrous ice dams, you’ll be glad you did."

    Daniel and Lisa D.
  • Jennifer B.


    "We have had an EXCELLENT experience with Big Island Pond Remodeling from start to finish. We transformed an old deck into a beautiful 4-season sun room with the help and expertise of Fred, Michelle, and their team.

    Throughout the entire process, they went out of their way to minimize the impact of construction on our home and family life. With 3 young kids, they took special effort to make sure the work site was buttoned up and safe on a daily basis.

    Fred and Michelle kept us informed about progress and any changes that needed to occur. As with most big projects, there were a few minor hiccups along with way. The thing that most impressed me about BIP Remodeling is that they immediately responded and took care of any issue.

    Thank you Big Island Pond Remodeling and Replacement Specialists!!"

    Jennifer B.

    "I hired Big Island Pond Remodeling to remodel my kitchen/dining room to a modern, open concept area.  I can't be more pleased with how Fred, Michelle and their whole team handled the huge project.  I called on other contractors prior to BIP and when Fred and Michelle first walked into my home I felt so at ease talking with them and knew they were the ones I should hire.  Each team member in their specialty contributed in making this project a huge success.  They were all so meticulous in their work.  Any questions or concerns I had, they were attentive and prompt.  I would highly recommend BIP to anyone, in fact I am planning on rehiring them for my next project.  I absolutely love my new kitchen!"  -Paula D.

    PS. "Knowing my mother and her obsessive/indecisiveness, Big Island Pond Remodeling and their team are 100% angels for all of their patience in working with her.  The kitchen is amazing!" -Erica, Paula's daughter

    Paula D.